cookinglife.fr

Avis:

Dear Alicia BERTHELOT, Thank you for your review. Annoyed to hear that you had not yet received a refund or response, we apologise for this! Unfortunately, we were unable to read and reply to your message earlier due to the current rush. Meanwhile, the order has been cancelled and you have received the refund. We apologise for the inconvenience and wish you a Merry Christmas! Kind regards, Team Cookinglife

Dear Pierre, I am really sorry for this confusion. Sometimes an item is sold out just before you place your order. In rare cases, our stock cannot be updated in time, which can cause stock errors in our warehouse. We have just informed you via email about the expected delivery date. We look forward to hearing from you! Have a happy holiday season :) Kind regards, Team Cookinglife

Dear Christine, I"m sorry to hear that two of your glasses arrived damaged. We always try to ensure that our products arrive in perfect condition. As a first step, could you send us photos of the damaged glasses? This will help us determine the nature of the damage. You can do this via our returns form at the following address: https://cookinglife.returnless.com/en With your e-mail address and order number CLFR185653 Once we have received and examined your photos, we can decide how best to resolve the problem for you. We apologise for the inconvenience and promise to do everything we can to solve the problem as soon as possible. Kind regards, Team Cookinglife

Chère Jeanine Beck, Nous vous remercions pour votre commentaire. Nous sommes désolés d"apprendre que vous n"avez pas encore reçu votre commande, et nous vous prions de nous en excuser ! Nous venons de vous informer de votre commande. Nous nous réjouissons davoir de vos nouvelles :) Cordialement, L"équipe Cookinglife

Dear Manon, Thank you very much for your message. My sincere apologies for the confusion caused by our website. If an item is out of stock, the order button is normally replaced by a "Let me know when it"s in stock" button. You can then leave your e-mail address and we will let you know as soon as the item is back in stock. I am sorry if this was not clear or if our website was not updated correctly. We appreciate your feedback and will certainly take it into account to improve our services. We have just informed you about the status of your order via e-mail. We wish you happy holidays! With kind regards, Team Cookinglife

Cher Fabrice, Je suis désolé d"apprendre que vous avez des problèmes avec les couvercles des boîtes de conserve Sareva. Nous tenons à ce que vous soyez satisfaits à 100 % de tous les produits que vous achetez chez nous. Pour nous aider à comprendre et à résoudre ce problème, veuillez remplir le formulaire de retour sur https://cookinglife.returnless.com/en?email=fabricemorin73@yahoo.fr&order_number=CLFR185164 et joindre des photos ou des vidéos montrant le dommage ? Cela nous aidera à déterminer la nature du problème. Nous vous prions à nouveau de nous excuser pour la gêne occasionnée et nous ferons de notre mieux pour résoudre ce problème dans les plus brefs délais. Cordialement, L"équipe Cookinglife

Dear Lionel, Thank you for your review. We are sorry to hear that your order was delivered with damage! We kindly ask you to report damage using the link below: https://cookinglife.returnless.com/fr We look forward to receiving your request! With kind regards, Team Cookinglife

Dear Brigitte Grego, Thank you for your feedback! We understand that it is annoying that your order was delivered later than desired, we apologise for this. We sent the package on the same day, but the postal services are extremely busy due to the upcoming holidays. As a result, your order has been delayed. In the meantime, you have received your order and we hope you enjoy it! With kind regards, Team Cookinglife

Cher Mokhtar, Nous vous remercions pour votre message. Nous essayons normalement de tout expédier en une seule fois, mais il arrive que certains articles arrivent séparément. Nous vous prions de nous excuser pour ce désagrément. D"après le système de suivi, les articles ont été envoyés en deux colis. L"un a été livré le 24/11 et l"autre le 25/11. Nous espérons que vous apprécierez votre achat ! Si vous n"avez toujours pas reçu le colis, veuillez nous en informer afin que nous puissions vous aider davantage ! Cordialement, L"équipe Cookinglife

Dear Catherine, Thank you for your review. We are sorry to hear that you did not receive your package. Our apologies for this! Unfortunately, one item from your order is currently out of stock, so your order had not been shipped yet. We have sent you an email with information about the delivery time Once again we apologise for the inconvenience and wish you much pleasure with your purchase! Kind regards, Team Cookinglife

Dear Emilien, I am very sorry to hear that you have not yet received your package. This is definitely not the experience we want to offer our customers. We have just informed you via email of the status of the shipment, we would love to hear from you! We wish you happy holidays! With kind regards, Team Cookinglife

Chère Camille, Nous vous remercions de nous avoir fait part de votre expérience et nous vous présentons nos sincères excuses pour la déception que vous avez éprouvée. Nous sommes désolés que le produit que vous recherchiez n"ait pas été en stock au moment de votre commande. Nous comprenons parfaitement à quel point cela peut être ennuyeux et nous reconnaissons l"importance d"un affichage précis des stocks sur notre site web. En tant qu"équipe, nous ferons tout notre possible pour nous assurer que les informations sur les stocks que nous affichons sont aussi précises que possible afin d"éviter ce genre de situation à l"avenir. Une fois encore, nous vous présentons nos sincères excuses pour ce désagrément. Si vous avez d"autres questions ou si nous pouvons faire quoi que ce soit pour vous aider, n"hésitez pas à nous contacter. Nous apprécions grandement vos commentaires et nous nous efforçons d"améliorer continuellement nos services. Cordialement, L"équipe Cookinglife

Dear Sylviane, Thank you for your feedback! We"re glad your first experience with us wasn"t bad. We aim to give you an even better experience next time, so if you have any suggestions or comments, we"d love to hear them. Enjoy your purchase and see you next time at Cookinglife! Kind regards, Team Cookinglife.

Dear Christiane, We're sorry to hear that the product did not quite meet your expectations. Our customer service team is ready to resolve this quickly and efficiently for you. 😊 We want to ensure you can fully enjoy your cherry pitter soon! 🍒 With kind culinary regards, Team Cookinglife 😃

Dear Hélène, How annoying to hear that you are not satisfied with the ravioli devices you bought from us. It is important to us that our customers are satisfied with their purchases. Your feedback is important to us and we would like to understand why you are not satisfied. Can you give us more details about what is wrong with the appliances? If there is a defect, we can look at a possible solution. We would like to receive more information, you can email this to us: info@cookinglife.nl My colleagues will resolve the problem soon. Kind regards, Team Cookinglife

Dear Arnau, Thank you for your message and feedback. We are very sorry to hear that you are not satisfied with your order. If you haven"t used the item yet, you can return the product. Hoping to inform you sufficiently. Kind regards, Team Cookinglife

Dear Eric, Thank you for your review. Sorry to hear that your order was not delivered. Once we receive the return we will initiate a refund as you request. We hope to be of service to you in the future! With kind regards, Team Cookinglife

Chère Valérie, Quel dommage d"apprendre que deux verres sont arrivés cassés. Nous vous présentons nos excuses pour ce désagrément. Pour résoudre ce problème le plus rapidement possible, je vous demande d"effectuer un retour via ce lien https://cookinglife.returnless.com/fr. Ce faisant, nous vous demandons d"inclure des photos des lunettes endommagées afin que nous puissions voir exactement ce qui ne va pas. Nous traiterons votre retour le plus rapidement possible et veillerons à ce que vous receviez de nouvelles lunettes. Veillez à ce que les verres soient bien emballés lorsque vous les renvoyez afin d"éviter toute casse supplémentaire. Si vous avez d"autres questions, n"hésitez pas à m"en faire part ! Cordialement, Team Cookinglife

Cher client, Nous sommes désolés d"apprendre que vous n"avez pas encore reçu votre commande. Je vois que nous recevrons vos articles dans notre entrepôt demain ! Nous essaierons de les traiter et de les expédier dès que possible. Vous en serez informé par courrier électronique.

Dear Clément Rousset, Thank you for your review. Sorry to hear that the order was delivered later than desired, we apologise for this! I see in our system that the order has now been delivered on the same day. We hope you enjoy your order and wish you a Merry Christmas! With kind regards, Team Cookinglife